Analytics and Forecasting

Forward to the Past

10 Feb 2016  

I used our recent office relocation to review some files I had not visited in a while. Though an arduous undertaking, it provided some surprising rewards. Among other things, I came across one of my first major projects, done with the great firm of Peat, Marwick, Mitchell — which soon after became KPMG. Out client […]

Organization and Management

Piercing the Enterprise Bubble

3 Dec 2015  

A few weeks ago I attended a reunion at my alma mater, Yale University.  As they always do, Yale offered up some of its most articulate faculty and administrators to describe the current state of affairs at the University. The array of talent, initiative, and innovation on display was dazzling.  By the end of the […]

Competitiveness and Innovation

The Competitive Runway

15 Oct 2015  

I read the following headline recently in the Wall Street Journal:  “Consumers crave [PRODUCT], but [PRODUCERS] enjoying their best profits ever are reluctant to switch.”  (The words I’ve bolded here were specified in the article, but I’ll get to that in a minute.) Headlines reminiscent of this have been written many times in business history. […]

Metrics and Measurement

Paths to Value

15 Sep 2015  

It makes my day when I am asked a question I can’t answer completely and easily. The students in Columbia’s Information and Knowledge Strategy program rarely fail to disappoint in this regard. Where do KPIs come from? One IKNS student has been using the KVC framework in her “day job” to design program evaluations for […]

Knowledge Strategy

Status Spring 2015

29 Jun 2015  

This spring has been uncommonly busy, and I regret that has caused me to slip a couple of self-imposed deadlines here.  Here’s what we’ve been up to. Blended Value I continued to work with TKA Director and branding expert Jay Gronlund on our Blended Value initiative — which seeks to redefine strategic enterprise goals beyond […]

Knowledge Strategy

Knowledge to Value (K2V)

11 Apr 2015  

I was recently asked to keynote a conference on Turning Knowledge Into Value, funded by the European Union. That’s something I care deeply about, and I am greatly honored to have been asked. I have been head-down on that, and will share with you at least a top-line on what I’ve come up with. I […]

Knowledge Strategy

Whatever Happened to Knowledge Management?

14 Feb 2015  

That was the title of a talk I gave recently to a group of graduate students at the Palmer School of Library and Information Science.  It may have seemed that I was just trying to be provocative — but in fact, I was genuinely interested in finding the answer. I think I now finally have. […]

Analytics and Forecasting

Frameworks and Lenses

15 Jan 2015  

We recently had a discussion at Columbia’s Information and Knowledge Strategy program about consolidating, or at least coordinating, the various analytic frameworks that many of the faculty use in their work and teaching. The consensus seemed to revolve around the idea that there is an optimal number of frameworks — that while too few leaves […]

Analytics and Forecasting

Big Data’s Dirty Little Secret

25 Nov 2014  

In my youth we lived on the corner of a tiny street in suburban Philadelphia called Shepherd’s Lane.  At the other end of the street, less than half a city block away, the sign read Shepards Lane. The discrepancy bothered me at the time (though not enough to compel me to find out which was […]

Knowledge Strategy

Ebola Reveals the “Unwieldy” State of our Medical Records

29 Oct 2014  

In late September 2014 a man showing symptoms of the Ebola virus came into the United States from West Africa, was examined by doctors at a hospital in Dallas — and was then released back into the community.  There he came into contact with other people before finally being readmitted to the hospital, where he […]

Knowledge Strategy

Knowledge Leadership

19 Sep 2014  

I recently had the pleasure of meeting the class of incoming students at Columbia’s Information and Knowledge Strategy program and conducting an introductory learning session with them in tandem with Kate Pugh, the program’s academic director. Take it from the top This master’s degree program is designed in an ingenious way.  Unlike many programs in […]

Knowledge Strategy

Knowledge Strategy Simplified

25 Aug 2014  

I’ve been preparing to help Guy St. Clair teach his course Management and Leadership in the Knowledge Domain. This is part of Columbia University’s exciting new master’s degree program in Information and Knowledge Strategy, which I am pleased and honored to be part of. This for me is a perfect opportunity to link my ideas […]