Knowledge Strategy

Columbia IKNS Residency – August 2017

4 Sep 2017  

As a faculty member of Columbia University’s Information and Knowledge Strategy (IKNS) program, I have a variety of duties and responsibilities. One of these is to actively participate in the “residencies,” a twice-yearly physical coming together of the students — many of whom live and work outside New York City, and some of whom are […]

Knowledge Strategy

What is the Difference Between Information and Knowledge?

25 Jun 2017  

In my KVC Handbook v. 4, I draw a clear distinction between knowledge and information — essentially that knowledge is a more “processed” version of information. In speaking with people I find that this difference is still not totally understood — so will amplify here. The short version Simply put, the distinction is this: information […]

Knowledge Strategy

Building Knowledge Value in Practice

2 May 2017  

My basic work and message have been steadfast for a couple of decades: helping organizations use information and knowledge more effectively in order to compete more effectively. However, I find that the ways in which I express this core message vary based on the level of sophistication of my audience and on the level of the opportunity it represents. […]

Knowledge Strategy

Positioning Knowledge for Value

16 Feb 2017  

The early-winter holiday break is an opportunity to recharge our batteries and refocus our strategies. Amidst visiting with family and friends, I took time to reflect on the recent past and what the future holds. Among other things, I realized that over time my clients have been paying more attention to the top half of the Knowledge […]

Knowledge Strategy

Busy Season

1 Feb 2017  

I hope each of you is enjoying this new year — whenever it is that you celebrate its beginning. For me, 2017 is already full of new beginnings and revelations.  To recap: Launch of KVC Clinic v.2.0 In the fall of 2016, we launched an expanded version of our KVC Clinic. This includes three days […]

Analytics and Forecasting

Bad Night for Big Data

12 Nov 2016  

I have a nightmarish pet scenario that as we as a society gain non-stop access to ever-increasing data, there is a risk that we actually get progressively dumber — as we lose the ability to process and analysis that data sufficiently. My idea got a workout this week during election night when the polling industry, […]

Knowledge Strategy

Value Gets Lost

23 Oct 2016  

“I’m stuck at the bottom of the pyramid.” “My value is unclear to people who matter.” “I’m invisible.” In conducting “Points of Pain” exercises during TKA’s workshops and on-site clinics, too often we hear things like this from competent and hard-working knowledge producers. In study after study, roughly half of the challenges expressed by PRODUCERS of […]

Analytics and Forecasting

More News from the Dark Side

23 Aug 2016  

I pay close attention to feedback I receive on the KVC and other analytic frameworks we are developing.  Many times I make revisions based on this feedback — that’s why the KVC Handbook is now on its fourth major edition. One of the things I’ve heard is that the KVC model is too idealistic.  Even […]

Knowledge Strategy

The Value of Knowledge Makes Headline News

18 Jul 2016  

Information has its greatest value when it is most available to, and accessible by, people for immediate use in understanding their world. I not only believe this, I put this insight to work in my consulting and teaching. To implement this, I often use stories from the headlines to illustrate my key points. There are […]

Knowledge Strategy

The Knowledge Payout

7 May 2016  

Knowledge Management would be better off as a discipline if it leaned into the management side more, and relied a little less exclusively on the knowledge side. It’s possible to read articles or even whole books on KM and find little discussion specifying the knowledge that people use, specifically how they use it in producing […]

Knowledge Strategy

The Research Matrix

27 Mar 2016  

The other day I received an email from “Susan”, an alumna of the Columbia IKNS program whom I had the good fortune to work with as one of my students there. Susan’s question to me was on research, which that program touches upon but doesn’t cover in great depth, and in which I have lots […]

Organization and Management

Meetings Will Make You — or Break You

8 Mar 2016  

Most of us work in virtual meetings often, some of us almost exclusively.  People call in using Google Hangouts, Skype, GoToMeeting, WebEx, JoinMe, Free Conference, and so on.  (I’m speaking here of “virtual meetings for the rest of us,” not the high-end meeting rooms costing hundreds of thousands.) The hybrid meeting I’ve been part of […]