Knowledge Strategy

Making Knowledge Sustainable

7 Jan 2019  

As we enter 2019, the global economy stands at a level of volatility and uncertainty not seen since the Great Recession a decade ago. Trends like rising interest rates, the US-led trade wars, and sales slowdowns are affecting a range of sectors in many global economies at once.

The experience of working during a recession — much less, running an independent business — is a challenge that, once experienced, changes one’s life permanently. In a nutshell, it’s not fun — and not something you prepare for in business school.

I led The Knowledge Agency (TKA) through two recessions, following each the 2000-2001 “dot com” crash and the 2008-2009 mortgage securities crash. It was humbling — horrifying at times — seeing projects get delayed, then cancelled, then people let go, then whole departments eliminated. The limits of my resourcefulness and resiliency, both professional and personal, were tested.

As with every adversity I have experienced, I have tried to convert this into a learning experience. I recall the comment of one potential investor, who in our last meeting in 2001 asked me, “Tim, NOW how are you going to sell this knowledge stuff?”

Good question, Dave — and sorry my answer at the time apparently wasn’t compelling enough to keep you engaged. So I have been working to correct that for nearly two decades now. My goal is that everyone who knows my work will be able to develop their own answers to that important question — in time to do something meaningful about it.

In a couple of lectures I gave in the fall at Columbia, I tried to narrow down this issue to its essence. These were “Making Knowledge Sustainable” and “The Knowledge Paradox,” each conducted as a Socratic-style dialogue — with my sequenced questions to the students, and their responses, guiding and framing the discussion. As as often the case when I’m at Columbia, the students not only followed my train of thought, they on occasion spontaneously anticipated and raced ahead toward my destination.

Sustainable knowledge

It should not come as a big surprise that organizations behave, in an economic sense, much like individual people do. There is something called the “wealth effect” that causes people, when their 401ks are doing well, to spend money more freely, as if their paper gains were income — and, conversely, when their investments are down, to cut back. This may be neither a good nor a rational practice, but it does empirically describe the way most people tend to behave.

And so it is with organizations. When the economy is doing well, companies invest in a variety of new initiatives, sometimes without having a clear ROI goal in mind. When the economy is struggling, companies tend to (1) cut back, especially on things that are less-than-directly tied to revenue production, and (2) scrutinize outlays more closely, especially with regard to their ROI and fit with strategic goals.

Knowledge programs are usually among those first affected in an economic downturn. They are recession-sensitive, in the parlance. At least partly responsible is that people managing such initiatives are too often not trained in — or even sensitive to — establishing and/or defending the ROI of their efforts. Consequently the expectation that such programs should “earn their keep” by producing a positive ROI is too often not well-established.

The business cycle — with all its ups and downs — continues to be a major driver of organizational life. And knowledge, like everything else, does not draw a “pass” when it comes to economic reality. When knowledge is seen as an overhead expense, rather than as an ROI-positive investment, it is unsustainable in the long run.3-Ways-to-Keep-Tree-Roots-from-Growing-in-your-Sewer-Lines-865x723

When a strong wind comes, the trees with shallow roots are uprooted and blown away. The trees with deep roots are grounded enough to survive the impact and “weather the storm.”

In the same way, knowledge programs that are grounded in economic reality will survive strong economic winds intact — they are sustainable. I define sustainable knowledge as an investment that directly addresses the value-producing needs of the enterprise, and as such is subject to the same ROI tests that other investments are.

One astute student asked, “When there is an economic downturn, isn’t that exactly the time organizations should be investing in knowledge — to compensate for losses in other areas?”  Yes, this makes sense logically, and this would be the expected response if organizations always behaved entirely rationally. Alas, there is much research to show that they do no such thing.  And my personal experience largely supports this conclusion.

The knowledge paradox

Why is grounding knowledge in economic reality such a persistent challenge? Our Columbia discussion started with the defining characteristics of leadership, which the students had been studying. The consensus was that key aspects of an enterprise leader’s role consist of (1) inspiring and motivating the work team, and (2) assuring that the enterprise as a whole is functioning well.  Key tools in both these aspects of leadership are metrics (for example, Key Performance Indicators and operating results). These are useful in advance as goals and targets, and after the fact as tests of “how are we doing?”

But with knowledge, meaningful metrics that directly link to enterprise value are typically not in place. As a result, though there may be wide consensus that knowledge has value, demonstrating and testing that assumption is often difficult. This is for two reasons: (1) knowledge is often not simply a discrete box on an organization chart, but rather is widely diffused throughout other functions, and (2) knowledge is not only intangible, it’s actually invisible to the many organization who take a strictly financial view of things. This in effect creates a double invisibility, in that:

  • knowledge is really everyone’s job — and, therefore, no one’s; and
  • knowledge does not appear directly on the enterprise financial statements.

The knowledge paradox is that, though knowledge has great value (averaging 44% of enterprise value by one recent study), it is effectively invisible — and therefore resistant to being readily led or managed in any conventional sense.

The value of knowledge

Is there an escape route out of this paradox? I have found that there is, and it’s this: Knowledge is most readily made visible and measurable  through its effects — Results, Outcomes, and Impacts.  (Catch the way I worked that ROI acronym in there?) And enterprise knowledge accrues value only to the extent that it is being engaged and used to produce enterprise value those “things that matter” to the organization.

Knowledge professionals should pay close attention to assuring that the effects of their work are made “real” — tangible, visible, and measurable — to their clients and to others in positions to support and underwrite their work.

Is your knowledge program sustainable?  Are you prepared for the next downturn?  Acquiring knowledge and having knowledge are not enough — it’s what we do with knowledge that counts — and, really, ALL that counts.

Thanks to Columbia lecturers Dr. Ed Hoffman and Guy St. Clair for the chance to dialogue with their students, and to Meghan Marx for her support and insights.  And, of course, to the students of Columbia University’s School of Professional Studies, who provide the intellectual energy that drives the engine of dialogue.

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