Competitiveness and Innovation

Adaptive Resilience

10 Dec 2020  

At the beginning of the global pandemic, I recommended that organizations undertake value pivots.  I’m gratified to see how many industries are now doing this — with varying levels of success, but, too often, as a matter of survival. Here’s a summary of how various industries are pivoting toward new value models: COMPANY OR SECTOR PRE-PANDEMIC VALUE MODEL […]

Knowledge Strategy

“Knowledge IS the Business”

1 Nov 2020  

I had some fun in my newest book exploring the relationship between the phenomenal world — the “real world” of people, things, and events — and the epistemic world — the symbolic world that represents those things virtually. Our virtual world Surrounded as we are by technologies — the internet itself, and soon virtual and augmented […]

Knowledge Strategy

The Value of Knowledge – released 20 July 2020

13 Jul 2020  

And now, a word from our sponsor.  WARNING: unabashed self-promotion dead ahead: Do you want to expand your organization’s “cognitive perimeter”?  Decrease your “knowledge-value gaps”?  Build an “epistemic wrapper” around your core product? Understand the “value vectors” driving your competitive future?  Manage your enterprise “cage of doves”? You may understandably not have these initiatives on […]

Metrics and Measurement

Predictive Metrics — A Live Case Example

17 Jun 2020  

In speaking with people about the KVC framework, I have come to realize that some people may have misinterpreted it to mean that all data leads inexorably to the production of value. That is regrettably not the case! What the model says is that in order to produce value, the data has to be used […]

Metrics and Measurement

Building Predictive Metrics

20 May 2020  

I recently addressed a community of technology CFOs and CEOs on one of my favorite subjects — metrics, how they work, and how they sometimes don’t. They had some great comments and questions. I thought some of you may be facing similar challenges, so I’ll summarize here. Metrics are essential Metrics are the foundation of […]

Analytics and Forecasting

Now, What?

3 May 2020  

Confused? Overwhelmed?? Can’t see what’s coming next??? Welcome to the human race! None of us can — try as we might. Here are some tips about how to approach this crucial challenge. Scenarios versus forecasts Having made my living for over a decade as a quantitative forecaster, I can tell you that forecasting in times […]

Competitiveness and Innovation

Value Pivots

30 Mar 2020  

One of the more timely parts of my upcoming book The Value of Knowledge is Section 7.7, Value Dynamics. This includes the idea of value entropy, which essentially means that once you get your value proposition finely tuned to user needs, if left unchanged it then slowly begins to leave perfect alignment with those needs. This happens […]

Organization and Management

Uncertainty + Danger = Fear

17 Mar 2020  

When people are in a crisis, a flow of good information can help them to focus, quiet their nerves, and lead to productive outcomes. Bad information — much more readily available — can increase anxiety and confusion, and quickly becomes unproductively disruptive. The tank crew effect I came across a study years ago — I […]

Security and Privacy

Who Am I?

5 Feb 2020  

The promises of technology are vast. I recall the first time, decades ago, that I was impressed with “artificial intelligence” — which I continue to call “machine intelligence,” since there’s nothing artificial about it. At that time, I became aware that a major credit card company was (and probably still is) using neural networks to […]

Analytics and Forecasting

10 Digital-Social Media (DSM) Trends for 2020

10 Jan 2020  

I recently joined The Conference Board’s (TCB) Marketing and Communications Center as a Senior Fellow. I’ve been able to meet many interesting people, to create and execute my first research study, and to get involved in some of their programming. One of the fun things we’re asked to do is provide a list of predictions […]

Branding and Reputation

On Dis-Knowledge

29 Jun 2019  

In most writings and speakings about the knowledge value chain, I have intentionally avoided discussions of Truth and Falsehood. Not because I don’t believe these are valid and important constructs, they definitely are — but because the KVC is essentially content-agnostic. That is, it works similarly regardless of what is fed into it. GIGO The old […]

Branding and Reputation

Boeing and the KVC Breaches

16 Apr 2019  

The KVC is something that regrettably is often noticed by its absence. In recognition of this, my first paper nearly two decades ago was titled, “The KVC: How to fix it when it breaks.” The tragic recent case of the Boeing 737 Max 8 illustrates this perfectly. In this case, a “new and improved” plane was […]