Knowledge Strategy, Metrics and Measurement

Managing the Unmeasurable

27 Feb 2023  

“If you can’t measure it, you can’t manage it.”  We’ve all heard that.  Metrics makes things real; they are the language of management, just as they are the language of science and technology.  As the diagram shows, there’s a rinse-and-repeat relationship between measurement and management. But knowledge, especially as it applies to the enterprise, cannot […]